EagleMat.com Terms & Conditions
-Free Shipping Special & Freight Terms-
For a limited time, Eagle Mat & Floor Products is offering free shipping for Spring 2017 for orders over $99.99!
*Purchases may be combined with multiple products to reach the $99.99 tipping point, but must be placed at the same time as one order.
*Free Shipping is valid for shipping addresses located within the Continental United States. (Excludes Hawaii, Alaska, US territories and principalities, Foreign countries, etc.)
*Orders $99.99 and under will be charged a flat Freight Rate of $19.95.
*Packages weighing over 150 lbs. and/or over 108" in length and/or over 165" combined size (length + width+ height) must be shipped using a Freight Carrier. The cost of freight to use a Freight Carrier will be incurred by the customer and paid directly to Eagle Mat. These Freight Carriers will only get the goods to the final destination, but will not unload products from the truck or move goods to a desired location. However, both a "Lift Gate Service" and "Indoor Delivery Service" is available for an extra fee of $159.00 or more per Service (to Eagle Mat), depending on the size and weight of Delivery. The Lift Gate Service is only to take the products off of the truck, but the Customer is responsible for removing the goods from the Lift Gate Area and any transportation after the Lift Gate Service is completed. The Indoor Delivery Service is used to have the Freight company move the goods from the Lift Gate Area and transports the goods indoors. If the Customer elects to use either of these Services (or any other additional freight service), they need to obtain permission from Eagle Mat and the fees must be either Pre-Paid by the Customer or the Customer will automatically be charged after the delivery of the goods.
*If Customer is unable to receive their goods when the products are delivered, Customer may be subject to a storage fee of $99.00 or more per Day (depending on size and weight of Delivery), as well as a Re-Delivery Charge (subject to size and weight of Delivery).
*Eagle Mat & Floor Products will try to provide customers with tracking information on products ordered, but it is not required of Eagle Mat to do so.
*All Wall & Corner Guards that must be packaged and shipped at 8 linear feet or longer will incur a $189.00 minimum freight charge. All other goods that are 8 feet or wider may also incur a freight charge.
*Place an order online today or call us 1-877-333-1018!
-100% Price Match Guarantee-
Eagle Mat and Floor Products is proud to serve you as the leading provider of the highest quality floor mats and flooring products at the lowest prices. If you find that our prices are higher than any competitor, Eagle Mat guarantees that it will match that price and possibly even beat it! Simply call us at 1-877-333-1018 and we will work with you to get you the lowest possible prices with the very best customer service!
Please note that the products have to be identical in comparison. Our 100% Price Match Guarantee is valid before a purchase is made and for up to 72 hours after items are purchased. Any inquiries more than 72 hours after the purchase has been made cannot be honored.
* Must include the total cost inclusive of price, taxes, freight, fees, etc.
* Must be able to provide Eagle Mat with a way to validate the lower cost.
* Call us 1-800-333-1018 or email email@example.com
All products have a one-year limited warranty from the date the product was shipped, which will be honored as long as certain criteria have been met, including but not limited to, 1) it was the fault of Eagle Mat, 2) the customer has properly maintained the product since receiving it, 3) there was no evidence of negligence by the customer.
Eagle Mat and Floor Products is happy to accept returned goods under the following conditions:
1) Return must be made within 10 days of receipt of order.
2) The customer must call the corporate office (301-762-2000) and obtain a Return Authorization Number, at which time the customer will also be provided with an address where they will ship the good(s).
3) Customer will be charged a 35% re-stocking fee of the total cost of the product(s) being returned, as well as the full original cost of freight to deliver the product(s) to the customer.
4) The customer must pay for return shipping costs. Additionally, customer agrees to return purchased items in proper packaging to prevent damage during return shipping.
5) Returned items have not been used, damaged, discontinued, or purchased at a discount, including but not limited to "Clearance Items". Eagle Mat and Floor Products cannot accept any used, damaged, discontinued, or discounted items under any circumstance.
6) Returned goods are not custom orders. This includes logo mats (and customized and pre-designed mats), custom sized products, custom cut lengths, linkable or interlocking mats, and/or products with custom colors.
7) Purchased goods are not any type of Berber product.
8) Purchased goods do not fall under the "Wall & Corner Guards" category/section of the website.
9) The sum of the Cost of All Goods and Freight does not total more than $2,000.00.
Note: Colors in color palettes may not accurately match actual product colors. Please refer to product samples for proper colors.
Eagle Mat may require any amount above $2,500.00 that is due and owed to be paid by check (instead of credit card), which must be received and cleared in Eagle Mat's bank account before any products will be sent on to production to be manufactured and shipped out.
Eagle Mat & Floor Products, Inc. is not responsible in any way (including, but not limited to, legal responsibility) for any faulty products sold, misuse of any products sold, or negligence by the customer. Eagle Mat highly recommends and requires all customers to make sure they have received the proper product(s) ordered and that these products are in proper working order and condition before use. Additionally, we strongly urge all customers to become fully educated on their product(s) before using them.
EAGLE MAT & FLOOR PRODUCTS, INC. RESERVES THE RIGHT TO CHANGE ALL PRICES, FEES, AND POLICIES AT ANY TIME WITHOUT NOTICE, AS WELL AS RESERVES THE RIGHT TO REFUSE SERVICE AND/OR SALES TO ANY PERSON OR BUSINESS.